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Process Mapping
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$995.00 - 2 Days - 1.4 CEUs
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Contact our Customer Service team at 1-800-374-3818. Group Bookings available!
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training.us@saiglobal.com
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Click your preferred date from a course page. You have the option to pay by credit card or pay later by invoice.
Calgary - AB - CANADA
05 Apr 10
Chicago - IL
22 Jun 10
Montreal - QC - CANADA
25 May 10
Quebec City - QC - CANADA
21 Jun 10
San Francisco - CA
08 Apr 10
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Course Objectives
Drive Down Costs with Process Mapping
Process mapping is one of the fastest ways to lower errors, increase productivity, and improve customer service. Drawing on years of valuable, real-world experience across a variety of industries, our instructors teach attendees to map their business processes and identify critical areas for improvement.
Your business processes are the real interface with your customers. Analyzing your business processes enables you to develop your organization and improve its effectiveness and quality of work. Managing your key processes efficiently is critical to the success of the company.
Process mapping is a simple way of rediscovering your core processes. Process maps enable you to peel away the complexity of your organizational structure and focus on the processes that are the core of your business. Process mapping allows you to analyze the way your organization really operates, identify opportunities for improvement, implement changes and increase customer satisfaction.
Key Session Topics
What Is a Process Map?
A process map is a visual tool used to illustrate your core processes. It is a communication tool, a planning tool, and a tool to drive unnecessary costs out of your organization.
Benefits of Process Mapping
Process mapping improves our understanding of processes and boosts our understanding of business and operational performance.
Process maps help you to understand the important characteristics of a process, allowing you to generate useful analytical data in order to derive findings, draw conclusions and formulate recommendations.
Improve Your Processes
Processes are the most effective way to manage an organization at any level and eventually support its overall goals. By improving processes, a business or organization can improve internal efficiencies, effectiveness, adaptability and customer service.
Improving your processes includes:
Eliminating processes that are unnecessary
Automating, combining, altering or modifying steps
Outsourcing elements of the process
Changing the location where steps are done or the people performing them
Takeaways
As a course participant, you will receive a CD-ROM containing the following valuable resources:
Data collection worksheet
Issue tracking matrix
Process selection worksheet
Value-added analysis worksheet
Who Should Attend?
Managers
System implementers
Management representatives
System coordinators
Change managers
Improvement teams
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