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Managing and Improving Processes
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2 Days - 1.4 CEUs
To Register!
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Contact our Customer Service team at 1-800-374-3818. Group Bookings available!
Email:
Email our Training team at
training.us@saiglobal.com
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Course Objectives
This two-day course is designed for people who wish to improve their effectiveness through improved management of processes. Attendees will learn about basic statistical process analysis, process variation and will be introduced to a range of process management tools.
Upon completion of this course, participants will be able to:
Define the benefits of process improvement over problem solving
Develop a process map
Describe the basic concepts of statistical process analysis including data sampling methods, managing process variation and process stability versus capability
Demonstrate the use of appropriate process improvement tools and root cause analysis
Demonstrate the use of control charts to identify common cause and special cause variation
Describe the benefits of a teams based approach to process improvement
Describe the role of Quality Assurance in process improvement
Key Session Topics
Systems and Processes
Plan : selecting the opportunity for improvement, analyzing causes for poor performance and developing a theory for improvement
Do : Communicate and implement the planned improvement
Study : review and understand the results
Act : standardizing the improvement and developing a plan for the future
Who Should Attend?
Those who wish to improve their work effectiveness and make a difference to their team through better management of processes.
Quality Professionals
Manufacturing personnel
Those involved in Continuous Improvement activities
Customer Service/Sales Professional
Senior Management
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